Pricing

Transparent pricing, no bait and switch. We stand by our commitment to clear pricing

  • Free plan icon

    Free

    $0

    max 2 seats
    • Ticketing
    • Chat
    • Email
    • Session Recording
  • Standard plan icon

    Standard

    $49

    per seat, per month
    Everything in Free, and
    • Advanced ticketing
    • SMS, WhatsApp, and Slack
    • Custom data
    • API access
    • View bugs in timeline and sessions
  • Pro plan icon

    Pro

    $99

    per seat, per month
    Everything in Standard, and
    • Routing & SLA rules
    • CSAT
    • Chatbots
    • Custom events
    • Custom inboxes and segments

Support-led growth for next-gen startups

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Standard ($49)
Standard
Free
Standard
Pro
Ticketing plan icon Ticketing
Tags & tag groups
Prioritize tickets
Create template messages
Schedule messages
Transfer tickets
Assign to teammates
Snooze tickets
Manually create tickets
Merge tickets
Merge customers
Reassign ticket customer
Multiple senders per channel
Custom inboxes
Business hours
Remove branding
CSAT
SLA
Suggested responses
Suggested tags
Side conversations
Channels plan icon Channels
Chat
Email
Slack Connect
SMS
$0.02/SMS·$0.04/MMS
$0.02/SMS·$0.04/MMS
$0.02/SMS·$0.04/MMS
WhatsApp
$0.0225/convo·$0.0075/message
$0.0225/convo·$0.0075/message
$0.0225/convo·$0.0075/message
Customer portal
Customer timeline plan icon Customer timeline
View tickets
View session recordings
View articles read
Auto summaries
View custom events
Session recording plan icon Session recording
Session recording
5k sessions/mo
50k sessions/mo
75k sessions/mo
Developer tools
Network data
View live sessions
Save sessions
Session storage length
30 days
90 days
180 days
Additional sessions
$0.04 per session
$0.04 per session
$0.04 per session
Bug tracking plan icon Bug tracking
View bugs in customer timeline
View bugs in session recordings
Search plan icon Search
Universal search
Advanced search (multiple data sources)
Data plan icon Data
Export data
Custom events
Custom segments
Custom fields
Reporting plan icon Reporting
Pre-built dashboards
Ticket reports
Tag reports
Help center reports
Chatbot reports
Session reports
CSAT reports
SLA reports
CSV reports
Scheduled reports
Help Center plan icon Help Center
Create articles
Unlimited levels of category hierarchy
Articles in chat widget
Custom domain
Article feedback
Private help centers
Unbranded help center
Custom article and category visibility
Chatbots & Automation plan icon Chatbots & Automation
Widget customization
Widget menu
Chatbot workflows
Rule-based routing
Workflow automations
Auto routing
AI Chatbot
add-on
add-on
add-on
Outbound plan icon Outbound
Direct messages
Broadcast messages
Developer tools plan icon Developer tools
Javascript SDK
Mobile SDK
API access
Webhooks
Increased volume and rate
350,000 calls/mo
500,000 calls/mo
Integrations plan icon Integrations
Slack
Linear
Jira
Hubspot
Close
Sentry
Segment
Internal dashboard
Salesforce
Security & Permissions plan icon Security & Permissions
2FA
SSO / SAML
Support plan icon Support
Email support
Chat support
Dedicated Slack channel
SLA
Standard support
1-3 business days
Priority support
24 hours
Priority support
24 hours